Bilingual (Simplified Chinese/English) Customer Support

Company Name:
Volt Information Sciences
Volt has a long term position open in Issaquah, WA for a Bilingual (Simplified Chinese/English) Customer Support.
This role will be responsible to handle customer escalations involved with our Client''s popular Gaming Product through methods outside the standard support model. These escalations will require direct customer interaction via phone with the goal of identifying and resolving basic to moderately complex issues related to gaming products and services within established guidelines/policies.
These escalations are some of our Client''s most challenging and difficult customer issues and will at times require the Agent to deal with sensitive customers/situations. XGE Agents are highly motivated people with passion, integrity and a knack for investigation & problem solving! XGE Agents are Customer Advocates who represent the company and XBOX by providing World Class Service and in displaying our Client''s core principles in all their communications.
Customer Support Specialist - XGE Agent Job Responsibilities/Duties :
Support of customer recovery and problem resolution.
Create documentation in great detail including customer issues for further analysis by the business.
Identify reoccurring or emerging issues and escalate to the appropriate channels.
This is an estimated 1+ year Contingent/Temporary position located in Issaquah, WA and offered through Volt Technical Resources located in Redmond, WA. We are among the largest IT staffing companies in the US for contingent/temporary and direct hire placements and support most of the top rated IT companies in the Pacific Northwest.
## Job Requirements
Bilingual (Simplified Chinese/English) Customer Support -Qualifications:
Must be bilingual in Simplified Chinese and English
Demonstrated business maturity
2+ years Call Center and/or Customer Service experience
Strong Computer/Technical skills
Demonstrated Soft Skills:
Solid listening and interpersonal skills
Strong written and verbal communication skills
Excellent negotiation skills
Strong service orientation skills for understanding complex problems
Exhibits empathy and passion for helping customers
Ability to clearly explain solutions
Strong problem solving and research skills
Strong organizational skills with attention to detail
How to Apply: Please email your resume to Volt at: and reference the following job number and job title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you: 304083-9711-20-347717 - Bilingual (Chinese/English) Customer Support - XGE Agent and include the website name where you saw this posting listed.
Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.
Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.
Volt is a publicly owned Corporation with shares trading on the over-the-counter market: under the trading symbol "VISI". To learn more about Volt , please visit: and to see more of our job postings, please visit:
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Volt is an Equal Opportunity Employer.
Location: US - WA - Issaquah
Job Type: Contingent/Temporary
Duration: 365+ Days
Pay Rate: N/A DOE
Job ID: 304083-9711-20-347717
Contact: Recruitment Delivery Center 3733 National Dr., Ste. 100 Raleigh, NC 27612
Date Posted: 3/25/2014

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