Automated Material Handling Service Specialist
Salary :
$71,656.
00 - $85,987.
20 AnnuallyLocation :
Preston, WAJob Type:
Regular Full-TimeJob Number:
2023-00109Department:
Collection Management ServicesOpening Date:
07/27/2023Closing Date:
8/17/2023 11:
59 PM PacificUnion Represented:
YesGeneral Position Summary JOB NUMBER:
2023-00109King County Library System (KCLS) is seeking an Automated Material Handling (AMH) Service Specialist with direct experience in high speed material handling systems, an aptitude for hands-on mechanical work, and a passion for continuous improvement.
This position reports to the AMH Supervisor as part of a technical support team responsible for troubleshooting the daily operations of a large and complex Automated Material Handling system located at the shipping facility in Preston, WA and 21 additional material handling equipment located in libraries throughout the county.
The KCLS Materials Distribution Services (MDS) Center is an integral part of the library system's successful circulation of materials.
An average of 6,500 - 7,000 items per hour are processed with daily production ranging from 31,000 - 41,000 items per day.
About the opportunity:
As the AMH Service Specialist you will help maintain the ongoing integrity of the production and operations of the AMH system by troubleshooting and repairing technical issues quickly and efficiently.
This position will provide ongoing maintenance, repair, and troubleshooting of the AMH system, Tote Kings and associated equipment.
You will anticipate and act on opportunities to continuously improve the system, ensuring that it runs at its full potential.
In this role you will provide dedicated and responsive customer service through technical support for AMH systems and other equipment to staff from a variety of library service points.
This includes coordinating status updates for mechanical errors as they occur and implementing solutions.
Required:
Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
About King County Library System:
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow.
In order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.
5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance.
Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
The King County Library System values diverse perspectives, life experiences, and differences.
KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
We are committed to being equitable and fair in providing access to opportunities for all.
Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position.
To request accommodation please call 425-369-3224.
Examples of Duties Any of the following duties may be performed.
These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
Performs routine maintenance on the AMH machinery and system that sorts all of the KCLS library materials in the main Materials Distribution Center.
This includes lubricating and cleaning AMH system parts, adjusting belts, and using specialized tools.
Replaces motors and drive belts as needed.
Provides daily preventative maintenance on the AMH machinery based on manufacturer recommendations.
Troubleshoots high and low voltage electrical components.
Provides repair and maintenance of Tote Kings.
Provides repair and maintenance of Holds Locker units.
Communicates with manufacturers to troubleshoot any issues that occur.
Develops and maintains ongoing relationship and strategies with vendor to optimize the system's performance.
Orders and maintains parts needed to keep system operational.
Works with vendors and the KCLS purchasing department to ensure adequate inventory and timely delivery of essential parts.
Documents system's setup.
Creates, maintains, and updates technical documentation and practices.
Learns, diagnoses, and maintains software and data interfaces between the AMH system and the Integrated Library System (ILS).
Provides training and technical assistance to maintenance personnel at various library locations on their Automated Materials equipment.
Assists with loading inbound materials and sort as necessary.
Secondary Duties:
Serves as a member of various committees, as assigned or required.
Perform other related duties as assigned.
Desired Minimum Qualification Desired Minimum
Qualifications:
Education/
Experience:
Bachelor's degree from an accredited college or university with major coursework in mechanical/electrical field.
Minimum three years' field related experience in the mechanical/electrical discipline with high-speed material handling systems.
The degree requirement may be substituted with five to eight years of experience in large inventory automated handling and robotics systems in combination with training specializing in mechanical/electrical field.
Or, any equivalent five to eight years of experience in large inventory automated handling and robotics systems in combination with training specializing in mechanical/electrical field.
Core competencies include:
Valuing Diversity - Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole.
Seeks opportunities to learn about differences.
Customer Focus -Primarily focused on customer needs, able to deliver high quality, value added services.
Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Ethics, Values and Judgement - Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization's values, moral principles, and accountability through behavior, character, and action.
Defends intellectual freedom and confidentiality.
Professional and Technical Knowledge - Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.
Work Quality - Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others; ensures that results are complete and accurate; exhibits attention to detail.
Communicates Effectively - Conveys ideas/information in a way that is clear, engaging, and suitable to the audience.
Main point of their message is apparent.
Listens more than they speak, responds appropriately.
Seeks influence.
Teamwork/Collaboration - Works cooperatively and productively with others to achieve goals and deliverables.
Is aware of, utilizes and celebrate their own and team member's strengths and differences.
Organizing and Planning - Establishes courses of action for self, can influence others to ensure that work is efficient, appropriately sensitive to real restraints on time and resources.
Willing to take a risk.
Special RequirementsA valid Washington State Driver's License is required along with ability to meet insurance carrier's driving record requirements.
Physical Demands & Work Environment Physical DemandsWhile performing the duties of this job, the employee is on feet all day and up to constantly with frequent alternating of standing and walking.
Frequently reach out with hands and arms and over shoulder, frequent neck and waist twisting.
Constantly using hands to grasp objects, supplies and materials.
Frequently bending and squatting and occasionally kneels.
Will seldom crawl to access crawlspaces will frequently climb ladders.
The employee will seldom lift up to 100 pounds and occasional lift up to 50 pounds, frequently 20 pounds and constantly up to 10 pounds.
Will push/pull carts and various items occasionally using light to moderate force.
Work EnvironmentMaterials handling is a high-volume operation involving open workspace combined with individual work areas.
The work is performed in a team environment.
This position encounters new, unusual, hectic, demanding or hazardous situations almost on a daily basis.
The position requires driving from facility to facility.
Work includes a varied schedule, including evenings and weekends and an on-call responsibility.
General Benefits SummaryPaid Time offIt is the policy of KCLS to grant to all part-time and full-time employees:
Annual Leave (Vacation).
Sick Leave Holidays - KCLS celebrates eleven (11) holidays each year and one (1) floating holiday.
Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.
Medical/Dental Insurance BenefitsOur health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week.
Employees may also purchase benefits for dependents and domestic partners.
Retirement - Public Employee Retirement System (PERS)Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program.
Both KCLS and the employee contribute toward PERS retirement benefits.
Flexible and Dependent Care Spending Accounts and Health Saving AccountEmployees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs.
KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.
Life and Accidental Death & Disability, Long Term Disability InsuranceAll the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary.
Employees working 40 hours per week receive long-term disability insurance.
Optional/Voluntary BenefitsEmployees working 20 hours per week or more are eligible to participate in the following voluntary
Benefits:
Supplemental Term Life and AD&D Insurance Personal Accident Insurance Critical Illness Insurance Short-Term Disability Insurance Nationwide Pet Insurance Allstate Identity Theft Protection Student Loan Refinance Deferred Compensation Retirement Plan (available to all KCLS Employees) 457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.
Other Benefits Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.
Ride-Wise - KCLS encourages you to leave the car at home and seek other ways to commute to work.
All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool.
The Guaranteed Ride Home program is also available for staff.
Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS.
Tuition assistance, as funding permits, is available to all employees.
Language Class Funding - The program covers classes that teach language identified in the KCLS world languages collection, American Sign Language, and English as an Additional Language (ESL).
You don't need a work-related reason to study a language.
01 Please fill out both the application and this questionnaire completely.
Any false or incomplete answers (such as see resume or see application may result in your not having an opportunity to interview.
Do you agree to answer each of these questions truthfully, and do you understand that your answers will be compared to the information on your application? Yes No 02 Are you a current KCLS staff member still in your probationary period? Yes No 03 The physical demands of the AMH Service Specialist position includes the following:
While performing the duties of this job, the employee is on feet all day and up to constantly with frequent alternating of standing and walking.
Frequently reach out with hands and arms and over shoulder, frequent neck and waist twisting.
Constantly using hands to grasp objects, supplies and materials.
Frequently bending and squatting and occasionally kneels.
Will seldom crawl to access crawlspaces will frequently climb ladders.
The employee will seldom lift up to 100 pounds and occasional lift up to 50 pounds, frequently 20 pounds and constantly up to 10 pounds.
Will push/pull carts and various items occasionally using light to moderate force.
Can you (with or without reasonable accommodation) perform the physical requirements of this position as described above? Yes No 04 Do you have a valid Washington State Driver's License? Yes No 05 If you responded No to the question above, would you be able to obtain a Washington State Driver's License within 30 days of hire, if selected? Yes No 06 Please indicate your highest level of completed education:
High School Diploma or G.
E.
D.
Some college and/or certifications Associate's Degree Bachelor's Degree Master's Degree 07 Was your degree indicated above in the mechanical/electrical field? Yes No 08 Please indicate how many completed years of experience you have in the mechanical/electrical discipline working with high-speed material handling systems.
If you have no experience please indicate No experience.
No experience Less than 3 Years 3 - 5 Years 5 - 8 Years 8
Years 09 Please describe why you are interested in the AMH Service Specialist position at KCLS and engaging in work that includes hands-on technical support, customer service, ongoing maintenance and troubleshooting.
10 The King County Library System works to offer library materials that represent a wide range of community interests.
This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them.
Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library? Yes No 11 As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the AMH Service Specialist position.
Have you done this? Yes - I have attached my resume and cover letter.
No - I understand my application is considered incomplete without the required materials.
12 Where did you hear about this job opportunity? Please select all that apply.
KCLS Social Media (Facebook and Twitter) American Library Association (ALA) Washington Library Association (WLA) Pacific Northwest Library Association (PNLA) LinkedIn Indeed.
com WorkSource Government Jobs (public sector job site) Referral from KCLS Staff Member Job Interest Email Notification Required Question Recommended Skills Attention To Detail Automation Business Process Improvement Communication Confidentiality Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
$71,656.
00 - $85,987.
20 AnnuallyLocation :
Preston, WAJob Type:
Regular Full-TimeJob Number:
2023-00109Department:
Collection Management ServicesOpening Date:
07/27/2023Closing Date:
8/17/2023 11:
59 PM PacificUnion Represented:
YesGeneral Position Summary JOB NUMBER:
2023-00109King County Library System (KCLS) is seeking an Automated Material Handling (AMH) Service Specialist with direct experience in high speed material handling systems, an aptitude for hands-on mechanical work, and a passion for continuous improvement.
This position reports to the AMH Supervisor as part of a technical support team responsible for troubleshooting the daily operations of a large and complex Automated Material Handling system located at the shipping facility in Preston, WA and 21 additional material handling equipment located in libraries throughout the county.
The KCLS Materials Distribution Services (MDS) Center is an integral part of the library system's successful circulation of materials.
An average of 6,500 - 7,000 items per hour are processed with daily production ranging from 31,000 - 41,000 items per day.
About the opportunity:
As the AMH Service Specialist you will help maintain the ongoing integrity of the production and operations of the AMH system by troubleshooting and repairing technical issues quickly and efficiently.
This position will provide ongoing maintenance, repair, and troubleshooting of the AMH system, Tote Kings and associated equipment.
You will anticipate and act on opportunities to continuously improve the system, ensuring that it runs at its full potential.
In this role you will provide dedicated and responsive customer service through technical support for AMH systems and other equipment to staff from a variety of library service points.
This includes coordinating status updates for mechanical errors as they occur and implementing solutions.
Required:
Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
About King County Library System:
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow.
In order to support this vision we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.
5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance.
Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
The King County Library System values diverse perspectives, life experiences, and differences.
KCLS encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
We are committed to being equitable and fair in providing access to opportunities for all.
Reasonable accommodations may be made to enable individuals with disabilities to apply for this position or to perform the essential functions of this position.
To request accommodation please call 425-369-3224.
Examples of Duties Any of the following duties may be performed.
These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
Performs routine maintenance on the AMH machinery and system that sorts all of the KCLS library materials in the main Materials Distribution Center.
This includes lubricating and cleaning AMH system parts, adjusting belts, and using specialized tools.
Replaces motors and drive belts as needed.
Provides daily preventative maintenance on the AMH machinery based on manufacturer recommendations.
Troubleshoots high and low voltage electrical components.
Provides repair and maintenance of Tote Kings.
Provides repair and maintenance of Holds Locker units.
Communicates with manufacturers to troubleshoot any issues that occur.
Develops and maintains ongoing relationship and strategies with vendor to optimize the system's performance.
Orders and maintains parts needed to keep system operational.
Works with vendors and the KCLS purchasing department to ensure adequate inventory and timely delivery of essential parts.
Documents system's setup.
Creates, maintains, and updates technical documentation and practices.
Learns, diagnoses, and maintains software and data interfaces between the AMH system and the Integrated Library System (ILS).
Provides training and technical assistance to maintenance personnel at various library locations on their Automated Materials equipment.
Assists with loading inbound materials and sort as necessary.
Secondary Duties:
Serves as a member of various committees, as assigned or required.
Perform other related duties as assigned.
Desired Minimum Qualification Desired Minimum
Qualifications:
Education/
Experience:
Bachelor's degree from an accredited college or university with major coursework in mechanical/electrical field.
Minimum three years' field related experience in the mechanical/electrical discipline with high-speed material handling systems.
The degree requirement may be substituted with five to eight years of experience in large inventory automated handling and robotics systems in combination with training specializing in mechanical/electrical field.
Or, any equivalent five to eight years of experience in large inventory automated handling and robotics systems in combination with training specializing in mechanical/electrical field.
Core competencies include:
Valuing Diversity - Manages relationships with all kinds and classes of people inclusively and equitably; respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole.
Seeks opportunities to learn about differences.
Customer Focus -Primarily focused on customer needs, able to deliver high quality, value added services.
Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.
Ethics, Values and Judgement - Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization's values, moral principles, and accountability through behavior, character, and action.
Defends intellectual freedom and confidentiality.
Professional and Technical Knowledge - Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.
Work Quality - Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others; ensures that results are complete and accurate; exhibits attention to detail.
Communicates Effectively - Conveys ideas/information in a way that is clear, engaging, and suitable to the audience.
Main point of their message is apparent.
Listens more than they speak, responds appropriately.
Seeks influence.
Teamwork/Collaboration - Works cooperatively and productively with others to achieve goals and deliverables.
Is aware of, utilizes and celebrate their own and team member's strengths and differences.
Organizing and Planning - Establishes courses of action for self, can influence others to ensure that work is efficient, appropriately sensitive to real restraints on time and resources.
Willing to take a risk.
Special RequirementsA valid Washington State Driver's License is required along with ability to meet insurance carrier's driving record requirements.
Physical Demands & Work Environment Physical DemandsWhile performing the duties of this job, the employee is on feet all day and up to constantly with frequent alternating of standing and walking.
Frequently reach out with hands and arms and over shoulder, frequent neck and waist twisting.
Constantly using hands to grasp objects, supplies and materials.
Frequently bending and squatting and occasionally kneels.
Will seldom crawl to access crawlspaces will frequently climb ladders.
The employee will seldom lift up to 100 pounds and occasional lift up to 50 pounds, frequently 20 pounds and constantly up to 10 pounds.
Will push/pull carts and various items occasionally using light to moderate force.
Work EnvironmentMaterials handling is a high-volume operation involving open workspace combined with individual work areas.
The work is performed in a team environment.
This position encounters new, unusual, hectic, demanding or hazardous situations almost on a daily basis.
The position requires driving from facility to facility.
Work includes a varied schedule, including evenings and weekends and an on-call responsibility.
General Benefits SummaryPaid Time offIt is the policy of KCLS to grant to all part-time and full-time employees:
Annual Leave (Vacation).
Sick Leave Holidays - KCLS celebrates eleven (11) holidays each year and one (1) floating holiday.
Part-time employees are eligible for holiday pay if they are scheduled to work on the day the holiday falls on.
Medical/Dental Insurance BenefitsOur health insurance plans with Kaiser/Premera/Delta Dental are offered at low premium rates to all employees working 20 or more hours per week.
Employees may also purchase benefits for dependents and domestic partners.
Retirement - Public Employee Retirement System (PERS)Employees working 20 hours per week or more are automatically enrolled in the Washington State Public Employees' Retirement System (PERS) program.
Both KCLS and the employee contribute toward PERS retirement benefits.
Flexible and Dependent Care Spending Accounts and Health Saving AccountEmployees working 20 hours per week or more can set aside a portion of their salary on a pre-tax basis to pay for family medical and dependent care needs.
KCLS provides an annual employer contribution to Health Saving Account when the employee is enrolled in a high deductible health plan.
Life and Accidental Death & Disability, Long Term Disability InsuranceAll the employees working 20 hours per week or more qualify for the group term life and AD& D insurance benefits equal to one times their annual salary.
Employees working 40 hours per week receive long-term disability insurance.
Optional/Voluntary BenefitsEmployees working 20 hours per week or more are eligible to participate in the following voluntary
Benefits:
Supplemental Term Life and AD&D Insurance Personal Accident Insurance Critical Illness Insurance Short-Term Disability Insurance Nationwide Pet Insurance Allstate Identity Theft Protection Student Loan Refinance Deferred Compensation Retirement Plan (available to all KCLS Employees) 457(b) Deferred Compensation Plan - You can supplement any other retirement benefits you may have by setting aside pre-tax dollars in this retirement savings account.
Other Benefits Employee Assistance Program (EAP) - This employer-sponsored program is a confidential service that can provide referrals to counseling, financial, legal, child care/elder care services.
Ride-Wise - KCLS encourages you to leave the car at home and seek other ways to commute to work.
All employees are eligible for reimbursement of 50% of your tax-free ORCA transit pass and van pool.
The Guaranteed Ride Home program is also available for staff.
Tuition Assistance - KCLS encourages employees to pursue college, associate and graduate degrees and certificate programs where such education and knowledge bring value to KCLS.
Tuition assistance, as funding permits, is available to all employees.
Language Class Funding - The program covers classes that teach language identified in the KCLS world languages collection, American Sign Language, and English as an Additional Language (ESL).
You don't need a work-related reason to study a language.
01 Please fill out both the application and this questionnaire completely.
Any false or incomplete answers (such as see resume or see application may result in your not having an opportunity to interview.
Do you agree to answer each of these questions truthfully, and do you understand that your answers will be compared to the information on your application? Yes No 02 Are you a current KCLS staff member still in your probationary period? Yes No 03 The physical demands of the AMH Service Specialist position includes the following:
While performing the duties of this job, the employee is on feet all day and up to constantly with frequent alternating of standing and walking.
Frequently reach out with hands and arms and over shoulder, frequent neck and waist twisting.
Constantly using hands to grasp objects, supplies and materials.
Frequently bending and squatting and occasionally kneels.
Will seldom crawl to access crawlspaces will frequently climb ladders.
The employee will seldom lift up to 100 pounds and occasional lift up to 50 pounds, frequently 20 pounds and constantly up to 10 pounds.
Will push/pull carts and various items occasionally using light to moderate force.
Can you (with or without reasonable accommodation) perform the physical requirements of this position as described above? Yes No 04 Do you have a valid Washington State Driver's License? Yes No 05 If you responded No to the question above, would you be able to obtain a Washington State Driver's License within 30 days of hire, if selected? Yes No 06 Please indicate your highest level of completed education:
High School Diploma or G.
E.
D.
Some college and/or certifications Associate's Degree Bachelor's Degree Master's Degree 07 Was your degree indicated above in the mechanical/electrical field? Yes No 08 Please indicate how many completed years of experience you have in the mechanical/electrical discipline working with high-speed material handling systems.
If you have no experience please indicate No experience.
No experience Less than 3 Years 3 - 5 Years 5 - 8 Years 8
Years 09 Please describe why you are interested in the AMH Service Specialist position at KCLS and engaging in work that includes hands-on technical support, customer service, ongoing maintenance and troubleshooting.
10 The King County Library System works to offer library materials that represent a wide range of community interests.
This is one of the foundations of our policy of intellectual freedom, the idea that each and every patron has the right to choose the materials that interest them.
Given this policy of Intellectual Freedom would you both allow and support the fact that patrons have the right to choose what they wish to see, to hear, or to read at the library? Yes No 11 As indicated in the posting, applicants are asked to attach a cover letter and current resume detailing your relevant work experience, education, and training as it relates to the AMH Service Specialist position.
Have you done this? Yes - I have attached my resume and cover letter.
No - I understand my application is considered incomplete without the required materials.
12 Where did you hear about this job opportunity? Please select all that apply.
KCLS Social Media (Facebook and Twitter) American Library Association (ALA) Washington Library Association (WLA) Pacific Northwest Library Association (PNLA) LinkedIn Indeed.
com WorkSource Government Jobs (public sector job site) Referral from KCLS Staff Member Job Interest Email Notification Required Question Recommended Skills Attention To Detail Automation Business Process Improvement Communication Confidentiality Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
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