Service Advisor
Integrity Automotive Maintenance & Repair Integrity Automotive Maintenance & Repair Issaquah, WA Issaquah, WA Estimated:
$64.
7K - $81.
9K a year Estimated:
$64.
7K - $81.
9K a year NATURE OF WORK:
Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of automotive repairs and routine maintenance.
Through effective communication with customers, the Service Advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
The SA determines services needed by accessing information obtained by technicians and referencing auto manufacture's service intervals.
TYPICAL DUTIES:
Ability to effectively communicate with customers regarding services recommended and performed Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries Performs opening and closing responsibilities Schedules appointments, answers phones and collects funds for services performed Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
Performs other duties as requested 2 of 3 KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrates an extreme attention to detail Reads, analyzes and interprets general business reports Ability to write, present and respond to customers and staff members in a professional manner Ability to compute basic math equation WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Lift objects weighing between 25-50 pounds Safely work with team to lift and maneuver items weighing up to 100 pounds Stand, walk or sit for long periods of time without resting (up to 5 hours) Work in areas that require kneeling, crouching or crawling MINIMUM EDUCATION/
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Candidates must have a valid driving license and clean driving record Experience with Shop Management software preferred Performance-Based Pay dependent upon experience and abilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
$64.
7K - $81.
9K a year Estimated:
$64.
7K - $81.
9K a year NATURE OF WORK:
Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of automotive repairs and routine maintenance.
Through effective communication with customers, the Service Advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process.
The SA determines services needed by accessing information obtained by technicians and referencing auto manufacture's service intervals.
TYPICAL DUTIES:
Ability to effectively communicate with customers regarding services recommended and performed Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquiries Performs opening and closing responsibilities Schedules appointments, answers phones and collects funds for services performed Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
Performs other duties as requested 2 of 3 KNOWLEDGE, SKILLS AND ABILITIES:
Demonstrates an extreme attention to detail Reads, analyzes and interprets general business reports Ability to write, present and respond to customers and staff members in a professional manner Ability to compute basic math equation WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Lift objects weighing between 25-50 pounds Safely work with team to lift and maneuver items weighing up to 100 pounds Stand, walk or sit for long periods of time without resting (up to 5 hours) Work in areas that require kneeling, crouching or crawling MINIMUM EDUCATION/
Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Candidates must have a valid driving license and clean driving record Experience with Shop Management software preferred Performance-Based Pay dependent upon experience and abilities.
Estimated Salary: $20 to $28 per hour based on qualifications.
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