Patient Care Coordinator
Issaquah, WA Issaquah, WA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 21 hours ago 21 hours ago 21 hours ago Job description We are a busy dermatology practice with a strong focus on exceeding our patients' expectations.
Founded on our strong core values of honesty, integrity, and responsibility, we are looking for a super-star Patient Care Coordinator to join our team! Working hours for this full-time position.
If you have a passion for providing superior customer service, we want to speak with you! Hourly salary will be commensurate with qualifications and experience.
NOTE:
Applications, resumes, and inquiries will only be accepted through this job advertisement.
We offer a competitive benefit package to our full-time team members which includes:
Medical insurance (practice pays a portion of the monthly premium) Paid time off Paid holidays 401k plan Benefits on Cosmetic discounts Key Responsibilities Include (but are not limited to):
General Reception and Check-In Tasks Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Prepares Day Sheet to ensure missing documents are collected from patients upon their arrival.
Performs necessary duties associated with checking patients in.
Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are fully completed and signed by the patient.
Establishes, maintains and keeps patient accounts and records up to date (i.
e.
address, phone number, insurance information, etc.
) in practice management software.
Monitors and sorts the office email account.
Keeps the front desk and reception areas clean and tidy.
Organizes magazines to keep current and neat.
Waters the plants.
Empties the trash, wipes doorknobs, chairs, and other high-touch surfaces between regular office cleanings.
Turns off the lights, and verifies all doors are closed and locked before leaving each day.
Appointment Tasks Answers telephone, route calls, provides information, and takes messages in accordance with practice procedures.
Schedules patient appointments.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed to maximize the patient care and doctor preferences.
Obtains photos and referral letters from the referring provider and patient and scans/attaches to the patient account upon receipt.
Reviews messages (voice, email, fax) that came in since the prior day and follows up with patients accordingly.
Confirms patient appointments in accordance with the practice confirmation protocol.
Keeps staff and doctors informed of scheduling problems, issues or concerns, as they arise.
Insurance Tasks Confirms insurance information, including subscriber's information, is entered correctly in the practice management software and updates as necessary.
Follows up with patients for missing and/or incorrect insurance information.
Verifies insurance benefits if necessary.
Knowledge/Skills/Abilities:
Ability to explain instructions to others with less technical knowledge.
Proficient in using conflict resolution and problem-solving techniques to manage interpersonal conflict, complaints, and other discord amongst staff or patients.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, practice management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctor, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet patients professionally and courteously.
Adheres to all safety and health regulations.
Education /
Experience:
High school diploma or equivalent.
Minimum of 2 year(s) relevant experience in a customer service role.
Prior experience in a medical office is desired and medical spa experience is a plus.
Job Types:
Full-time, Part-time Salary:
$18.
00 - $23.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Issaquah, WA:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid sick time Paid time off Schedule:
8 hour shift Monday to Friday Work setting:
In-person Private practice Ability to commute/relocate:
Issaquah, WA 98027:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Founded on our strong core values of honesty, integrity, and responsibility, we are looking for a super-star Patient Care Coordinator to join our team! Working hours for this full-time position.
If you have a passion for providing superior customer service, we want to speak with you! Hourly salary will be commensurate with qualifications and experience.
NOTE:
Applications, resumes, and inquiries will only be accepted through this job advertisement.
We offer a competitive benefit package to our full-time team members which includes:
Medical insurance (practice pays a portion of the monthly premium) Paid time off Paid holidays 401k plan Benefits on Cosmetic discounts Key Responsibilities Include (but are not limited to):
General Reception and Check-In Tasks Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Prepares Day Sheet to ensure missing documents are collected from patients upon their arrival.
Performs necessary duties associated with checking patients in.
Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are fully completed and signed by the patient.
Establishes, maintains and keeps patient accounts and records up to date (i.
e.
address, phone number, insurance information, etc.
) in practice management software.
Monitors and sorts the office email account.
Keeps the front desk and reception areas clean and tidy.
Organizes magazines to keep current and neat.
Waters the plants.
Empties the trash, wipes doorknobs, chairs, and other high-touch surfaces between regular office cleanings.
Turns off the lights, and verifies all doors are closed and locked before leaving each day.
Appointment Tasks Answers telephone, route calls, provides information, and takes messages in accordance with practice procedures.
Schedules patient appointments.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed to maximize the patient care and doctor preferences.
Obtains photos and referral letters from the referring provider and patient and scans/attaches to the patient account upon receipt.
Reviews messages (voice, email, fax) that came in since the prior day and follows up with patients accordingly.
Confirms patient appointments in accordance with the practice confirmation protocol.
Keeps staff and doctors informed of scheduling problems, issues or concerns, as they arise.
Insurance Tasks Confirms insurance information, including subscriber's information, is entered correctly in the practice management software and updates as necessary.
Follows up with patients for missing and/or incorrect insurance information.
Verifies insurance benefits if necessary.
Knowledge/Skills/Abilities:
Ability to explain instructions to others with less technical knowledge.
Proficient in using conflict resolution and problem-solving techniques to manage interpersonal conflict, complaints, and other discord amongst staff or patients.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, practice management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctor, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet patients professionally and courteously.
Adheres to all safety and health regulations.
Education /
Experience:
High school diploma or equivalent.
Minimum of 2 year(s) relevant experience in a customer service role.
Prior experience in a medical office is desired and medical spa experience is a plus.
Job Types:
Full-time, Part-time Salary:
$18.
00 - $23.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Issaquah, WA:
Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid sick time Paid time off Schedule:
8 hour shift Monday to Friday Work setting:
In-person Private practice Ability to commute/relocate:
Issaquah, WA 98027:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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